Before Placing Your Order on This Website, please understand the below notes:

Order Acceptance Policy
All orders and other requests received are subject to acceptance by Laureen’s Blossom Flowershop (legal entity for My Flowerstore), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Order Confirmation
Upon placing the order, you will receive an email confirming that your order has been received and informing you to please proceed with the payment mentioned. Email us your payment receipt at myflowerstoreph.com or send it through our chat box so we can proceed with the process. NOTE: Make sure the phone number you have given is correct and active as we always call you for confirmation and any further information.

Delivery of your order
We provide same day deliveries for orders confirmed before 4:00 PM. Order placed from 4:01 PM onwards are delivered on the night delivery slot or the following day or any other day as selected by the customer on the cart page.

Changes to your order
If you wish to make any changes your order, please do so by contacting us at myflowerstoreph@gmail.com or via phone +63-90398055077/ +63-9052866785 (Mon-Sun at, 8:00 AM-4:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested at least 24 hours or one (1) day before the intended delivery day.

Substitutions:
We ensure the delivery will be done in timely manners. To achieve this, we may substitute certain flowers based on availability.

Cancellation policy
On demand orders can be cancelled 24 hours or one (1) day before the intended delivery day and a full refund will be issued. You can cancel by contacting myflowerstoreph@gmail.com or via phone +63-90398055077/ +63-9052866785 (Mon-Sun at, 8:00 AM-4:00 PM)

Product and Substitution Policy
All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. We make sure that blooms used as substitutes will be as similar as possible to the original.

Bouquet wraps, ribbons, and designs may vary according to availability. We ensure that materials used for packaging follow the same theme or category and are of equal value to the original design.

In terms of product requests from client’s side, we will try to fulfil all requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, please inform us via phone Smart +63-9398055077/ Glode +63 9052866785 (Mon-Sun, 8:00 AM-6:00 PM) / email (myflowerstoreph@gmail.com) and will try to accommodate the request subject to the availability of the colors.